Description

Shelter Support Worker (SSW) Training Program

This program is designed for individuals who want to build the knowledge and practical skills needed to support people experiencing homelessness, housing instability, and other difficult life circumstances.

You’ll gain a clear understanding of the Shelter Support Worker role, including client support, communication, safety, professional boundaries, and the day-to-day responsibilities involved in shelter and community-based settings.

What you’ll learn:

• The role and responsibilities of a Shelter Support Worker
• Effective communication and client interaction
• Supporting individuals through challenging situations
• Professional boundaries and ethical practices
• Safety and workplace awareness
• Shelter and community-support environments
• Practical skills for working with diverse client needs

What can I expect from your Shelter Support Worker Program?

You will be able to:

• Do trauma-informed ethical care with cultural sensitivity
• Use de-escalation and boundary-setting strategies
• Navigate shelter systems and community resources
• Create effective documentation with referrals/navigation.

Program Format: Self-paced learning
Duration: 5 weeks
Tuition: $500 CAD

Who is this program for?

this program is well-suited for anyone interested in;

• shelter services
• community support
• social service, or related helping professions.
• whether you’re entering the field for the first time or transitioning from another career.